Stay Connected during Covid-19
Updated: Aug 28, 2020
We know that many of our clients are facing unexpected challenges right now including keeping in touch with customers, so we wanted to share a few things you can do to get ahead of these challenges and stay connected.
1. Keep up customer relationships
Answer customer questions your business receives from Messenger and Instagram right from your Facebook Page Inbox. Consider setting up responses to frequently asked questions such as business hours and how to place orders.
2. Take your events online
If you have to postpone or cancel an in-person event, try hosting a Live on Facebook or Instagram instead. Live is a great way to broadcast real-time video on Facebook with just your camera on a desktop or mobile device. Think of it as a chance to take your customers behind-the-scenes.
Ideas for going Live
Host a Q&A
Go Live with someone in your audience and interview them
Showcase and explain your products or services
Teach your audience how to do something
Create a Live series
Tips for your Live:
Go live with Wi-Fi instead of cellular data for a smoother video.
For steadier shots, use a tripod or prop your phone up against a wall or a book.
Interact with your audience and respond to comments during your broadcast.
To get more viewers, post about your event ahead of time. You can create an event post on Facebook, or a Story with the countdown sticker on Instagram.
When your Live concludes, you can save or post the video to keep it.
3. Bring your business online
If possible, consider providing your products or services online.
Encourage customers to shop online: include links to your website or to specific items you are selling.
Let customers know how they can contact you to place orders or book an online meeting Provide your contact information and include details on when you are accepting orders or available for online meetings. Share the measures you are taking to keep safe.
Host webinars or organize live sessions on social channels, such as Facebook or Instagram, if you need to postpone or cancel any planned events as a result of the outbreak.
Need more tips and resources?
Contact us to schedule a free consultation call to help you go through this crisis
or assist you with any design support.
